How to deal with hacking, harassment, and scamming on snapcraft prisons, The 3 most annoying things.

1) If someone is hacking in the pvp mine simply do /staff and go to a staff member. Or you could create a report on the player with this link https://snapcraft.net/support-tickets/open. However you will need to provide evidence of this player. Soon after this player will be dealt with. If you do not know how to get video evidence ask someone else to do it or watch a quick video on how to record on Windows 10, Mac, ios, etc.

2) If someone is harassing another player or you are being harassed get evidence of the player harassing you. Harassing can be many things. The dictionary definition of harassing is the action of subjecting someone to aggressive pressure or intimidation. This could be blackmailing and anything that has to do with threatening. To get evidence there is a app on every computer called snipping tool. This can be used to take a screenshot of a selected area (snipping). Just snip the chat and then open it. Then drag it into the proof box and submit. If you dont want to get them in trouble (even though you should) you can ignore the person by doing
/ignore (player name)

3) Scamming although aloud on prison is a very rude thing to do. It is not bannable, but if you say something mean you could get muted. If they /ignore you do not tell someone to tell them to /unignore you, as that would be harassment. Sign scamming, plot killing, and AH scamming is bannable. Simply get evidence of the player doing it and report them using this link https://snapcraft.net/support-tickets/open. If you are not able to get evidence a staff member is able to test and/or look at the Sign scamming/AH scamming/plot killing.


I have done a bad deed recently. I charged back on a couple purchases which made me face my ban. I have since then been unbanned and wanted to do a good deed for the snapcraft community. If this helped you in any way show support by liking this thread.
 

Asheey

Mod
Staff member
Mod
Or use our discord and contact staff via #staff-help (www.snapcraft.net/discord)

It’s always recommended (if you can) to screenshot the chat or record even if you’re just using your phone whilst recording. Anything helps us out :)
 

Au5

Iron Miner
For recording purposes, minecraft has a built in screenshot command, simply press F2 (windows) or Fn+F2 (mac).

For screen recording, mac has a built in screen recorder, this can be found at QuickTime, New, Screen recording.
Windows has a built in screen recorder, it can be opened with WinKey+G.

If for some reason these don't work, i recommend using OBS https://obsproject.com/

These can help for both reporting to staff and filling in player reports through the tickets.
 
Top