All of those could be true. If you're trying to get on servers and it says you aren't whitelisted, check out this Thread http://www.snapcraft.net/threads/2868/
Basically what Maya said. We have a few servers being worked on, and we're trying to get them back up ASAP. The thing is, since Creative has been iffy, we can't really work on what we have to for other said servers.
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