Please make a support ticket about this.
Go here: http://www.snapcraft.net/support-tickets/
Then click "Submit new ticket" and put the department as "Webshop or website issues" explaining what you've put here along with the receipt for your purchases of the ranks (should be in an email).
Hope your ranks get moved! [/
yes....I reset my password twice abd still failed to log me in
I feel someone changed the email adress associared with my account
Snapcraft - the ultimate Minecraft experience! Join our thriving community and enjoy a diverse selection of game modes, including Factions, SkyBlock, Prison, Survival, KitPvP, and more.
Come join us now at: play.snapcraft.net
If you have questions or concerns, please feel free to reach out to us via email or submit feedback on our community forum. We're here to help!