Where's My Vip Rank???

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I recently bought VIP for parkour on snapcraft, and I still appear as a member in game. What is going on? Please reply as soon as possible!
 
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FormidableFalcon

First Step
Ok, I just realized that I bought the rank for my old username. Any way I can get my money back, and buy it for my current username? Please reply as soon as possible.
 

Frijolero

Emerald Miner
please send an email to [email protected] explaining your situation and attaching your proof of purchase and any other relevant information, they will help you with your questions
 
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