Me (arnav3056) and tanav56 have bost lost their VIP rank on ZombieV. I don't have proof we had VIP, but if you can, you can check. We bought vip before the reset and it wasn't given back to us even after a looooong time.
Submit a support ticket for problems like these at www.snapcraft.net/support-tickets/open. Also, make sure you change the department to "Webshop and website issues"
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