Lost account with hero rank

[RaidOx10]

So I recently opened a ticket stating I lost all my stuff because I couldn't log into my minecraft account and asked for hero rank on my alt orf04, but he said he could not transfer ranks, but what i was asking was if my alt could be given hero. I even verified everything was right on the sign in page

 

[axhe]

If they say the cannot transfer ranks then they can't do so. All you can do it message Mojang about you account or reset your password.

 

[Jedz]

Unfortunately if you have been told it's not possible then we cannot do anything else about it. I wish you the best of luck on getting your account back though

Locked.